General Return and Refund Policies

GLG General Return and Refund Policies

Physical Product Returns:

GLG accepts returns of physical products within 3 business days of receiving the order.
To be eligible for a physical product return there must be a justifiable reason, for example, you received the product broken or in poor condition.
Shipping costs associated with the return will be the responsibility of the customer, unless the product is defective or was shipped incorrectly.
If the customer damages or breaks the product during preparation, it will not be eligible for return.

Digital Product Returns:

GLG does not accept returns on digital products.

Refunds for Physical Products:

Refunds are not offered for physical products unless the product is defective or has been damaged during shipping.
In the case of defective or damaged products, GLG undertakes to replace the product or issue a credit to the customer's account for future purchases.

Refunds for Digital Products:

Refunds for digital products will be considered on a case-by-case basis.
In general, refunds will not be granted for digital products once the download has been completed. However, if there is a significant technical or quality issue, a refund will be considered.

Event Planning Services Refunds:

There are no refunds or returns accepted for event planning services. The personalized nature of these services precludes the return of funds once the planning process has begun.

Return Process:

Customers wishing to make a return must contact our customer service for detailed instructions before sending any product back.
The decision on return eligibility and any corrective action, such as replacement or credit, will be made after receiving and evaluating the returned product.

These policies are designed to provide clear guidance regarding returns and refunds at GLG. We appreciate our customers' understanding in handling these situations and are committed to providing fair and efficient solutions. Any changes to these policies will be communicated through our website and will become effective upon posting.